Ecomceptive Command Center Support

Support for Ecomceptive Command Center
 
Welcome to the Ecomceptive Command Center Support Center.
 
This page provides assistance for Amazon seller account authorization, application access, data synchronization, dashboard usage, privacy and data requests, and removal of application access.
 
Ecomceptive Command Center is developed and operated by Ecomceptive Solutions Private Limited.
 
How Can We Help?
 
Our support team can assist with:

• Connecting an Amazon Seller Central account

• Amazon account authorization and reauthorization

• Connection or synchronization issues

• Orders and order-status visibility

• Inventory information and reporting

• Financial-event and fee reporting

• Returns and reimbursement information

• Dashboard access and user-access issues

• Seller account or marketplace connection questions

• Data-access and privacy enquiries

• Data-correction or deletion requests

• Revoking or removing Ecomceptive Command Center access

• General technical support relating to the application
   

Contact Support
 
For assistance with Ecomceptive Command Center, contact:
Ecomceptive Solutions Private Limited
Email: info@ecomceptive.in
Phone: +91 8792917154
 
When contacting support, please include:

• Your company or seller name

• The Amazon marketplace concerned

• A brief description of the issue

• Relevant screenshots, where applicable

• Approximate date and time the issue occurred
   

Please do not send Amazon passwords, one-time passwords, access tokens, secret keys or other authentication credentials through email or support messages.
 
Amazon Account Authorization
 
Ecomceptive Command Center can access supported Amazon seller information only after the relevant selling partner authorizes the application through Amazon's official authorization process.
 
Authorization is associated with the relevant seller account and supported marketplaces.
 
Ecomceptive does not require sellers to provide their Amazon Seller Central password to connect the application.
 
If an authorization expires, is revoked or otherwise becomes invalid, the seller may be required to authorize the application again through Amazon.
 
For assistance with authorization or reauthorization, contact our support team.
 
Revoking Application Access
 
A selling partner may revoke Ecomceptive Command Center's authorization through their Amazon account using the applicable Amazon application-management or authorization settings.
 
Sellers may also contact Ecomceptive Solutions Private Limited for assistance with disconnecting their account from Ecomceptive Command Center.
 
After authorization is revoked:

• Ecomceptive Command Center will no longer be able to obtain new Amazon information through that authorization.

• Previously processed information will be handled according to applicable contractual, legal, privacy and data-retention requirements.

• Access to historical information within the application may be removed or restricted as appropriate.
   

For assistance with access removal, contact:
Email: info@ecomceptive.in
 
Data Access, Correction and Deletion Requests
 
Sellers may contact Ecomceptive regarding information associated with their connected seller account.
 
Requests may include:

• Requesting information about data processed through Ecomceptive Command Center

• Requesting correction of applicable information

• Requesting deletion of applicable information

• Asking questions about data retention

• Requesting removal of application access

• Raising a privacy or security concern
   

Send requests to:
Email: info@ecomceptive.in
 
Please include sufficient information for us to identify the relevant seller account and verify that the request is being made by an authorized person.
 
Requests will be handled in accordance with applicable contractual obligations, legal requirements, privacy requirements and data-retention obligations.
 
Data Security
 
Ecomceptive Command Center uses administrative, technical and organizational safeguards designed to protect seller information.
Seller information is transmitted through secure HTTPS/TLS connections and access within the application is restricted according to applicable user responsibilities and seller-account permissions.
 
Authentication credentials, access tokens and other sensitive information should never be shared through ordinary support communications.
 
If you believe there may be unauthorized access to your Ecomceptive Command Center account or connected Amazon account, contact us as soon as possible.
 
Seller Data Separation
 
Information associated with one connected Amazon seller account is not intended to be made available to unrelated sellers.
Ecomceptive Command Center uses account and user-access controls to restrict visibility to authorized users and relevant seller accounts.
If you believe you can see information that does not belong to your account, stop accessing the affected information and contact Ecomceptive immediately.
 
Synchronization and Data Availability
 
Amazon information displayed in Ecomceptive Command Center is synchronized from supported Amazon services after seller authorization.
 
Some information may not appear immediately because:

• Amazon data may become available at different times

• Synchronization may still be in progress

• Historical information may still be backfilling

• Amazon API availability or rate limits may temporarily delay synchronization

• Certain information may not be available for every marketplace or seller account
   

If you notice that information appears outdated or incomplete for an extended period, contact our support team with the relevant seller account, marketplace and affected dashboard section.
 
Dashboard and Reporting Support
 
Ecomceptive Command Center is designed primarily for operational monitoring, analytics and reporting.
 
Depending on supported functionality and available Amazon information, the application may provide visibility into:

• Orders

• Order status

• Sales and operational performance

• Inventory

• Amazon fulfilment information

• Financial events and fees

• Returns

• Reimbursements

• Reporting and analytics

• Connection and synchronization status
   

Displayed figures may differ from individual Amazon Seller Central reports where Amazon uses different report definitions, reporting periods, settlement rules, time zones or aggregation methodologies.
 
If you require assistance understanding a specific metric, contact our support team.
 
Browser and Access Requirements
 
Ecomceptive Command Center is a web-based application.

For the best experience:

• Use a current version of a modern web browser

• Ensure JavaScript and cookies required for authentication are enabled

• Use a stable internet connection

• Access the application only through authorized credentials

• Do not share individual login credentials with unauthorized persons
   

If you experience a display or login issue, try refreshing the page or signing in again before contacting support.
 
Privacy
 
Information processed through Ecomceptive Command Center is handled in accordance with Ecomceptive Solutions Private Limited's applicable privacy and data-protection practices.
 
For additional information regarding collection, use, storage, protection, sharing, retention and deletion of information, please review our Privacy Policy.

Product Information
 
For information about Ecomceptive Command Center, its functionality, intended users and pricing model, please visit the Ecomceptive Command Center Product Page.

Commercial and Pricing Enquiries

Ecomceptive Command Center pricing is quote-based and depends on the seller's requirements and applicable service scope.

For pricing or commercial enquiries, contact:
Email: info@ecomceptive.in
Phone: +91 8792917154

Report a Security Concern

If you believe seller information, account access or application security may have been compromised, please contact Ecomceptive immediately.

Use the subject line:
Ecomceptive Command Center – Security Concern
and send the request to:
info@ecomceptive.in
Do not include passwords, OTPs, Amazon access tokens or secret credentials in the message.
Disclaimer
Ecomceptive Command Center is developed and operated independently by Ecomceptive Solutions Private Limited.
Amazon, Amazon Seller Central, Selling Partner API and related names, trademarks and brand assets are the property of Amazon.com, Inc. or its affiliates, as applicable.
References to Amazon are used only to describe integration, compatibility or functionality relating to authorized Amazon seller accounts.
Nothing on this support page should be interpreted as representing sponsorship, certification or endorsement by Amazon unless expressly stated by Amazon.